Privacy Policy

Effective Date: July 10, 2025

Please note that you may be able to browse certain sections of the Platform without registration. We do not offer products or services outside India and your personal information will primarily be stored and processed in India.

By accessing the Platform, registering an account, making payments, submitting information, or using any service offered by SchoolWork, you expressly agree to this Privacy Policy, our Terms & Conditions, Refund Policy and all other applicable policies.

If you do not agree with this Privacy Policy, please do not use or access the Platform.

1. Information We Collect

We collect information that you provide directly to us and information that is generated while using our Platform.

Personal Information may include:

• Full Name
• Date of Birth
• Gender
• Student Information
• Parent/Guardian Information
• Address
• Mobile Number
• Email Address
• Photograph
• School Admission Details
• Employee Details
• User Login Credentials

Academic and School Information may include:

• Attendance Records
• Homework and Assignments
• Examination Results
• Fee Details
• Class and Section Information
• Transport Information
• Hostel Information
• Library Information

Payment Information may include:

• Transaction ID
• Payment Reference Number
• UPI Transaction Details
• Bank Reference Details
• Payment Status Information

We do not store complete debit card, credit card, CVV or banking passwords on our servers. Payment processing is handled by authorized payment service providers and payment gateways.

Technical Information may include:

• IP Address
• Browser Type
• Device Information
• Operating System
• Login Logs
• Usage Analytics
• Cookies and Similar Technologies

2. How We Use Information

We use your information for legitimate educational, operational and business purposes including:

• Providing access to Platform services
• Managing school operations
• Processing fee payments
• Generating receipts and reports
• Attendance management
• Homework and examination management
• Sending notifications and alerts
• Providing customer support
• Improving Platform performance
• Fraud detection and prevention
• Security monitoring
• Legal and regulatory compliance

3. Information Sharing and Disclosure

We may share information only when necessary for providing services or complying with legal obligations.

Information may be shared with:

• Educational Institutions using SchoolWork.co.in
• Authorized School Administrators
• Payment Gateway Providers
• Banks and Financial Institutions
• SMS and Email Service Providers
• Cloud Hosting Providers
• Government Authorities when required by law
• Law Enforcement Agencies under valid legal process

We do not sell your personal information to third parties.

4. Third-Party Services

The Platform may contain links, integrations or connections to third-party services including payment gateways, educational tools and communication services.

Such third-party services operate under their own privacy policies and terms. We are not responsible for their privacy practices.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve user experience
• Analyze Platform performance
• Enhance security

You may disable cookies through your browser settings, although certain features may not function properly.

6. Data Security

We implement reasonable technical, administrative and physical safeguards to protect personal information from unauthorized access, alteration, disclosure or destruction.

• Secure Server Infrastructure
• Encrypted Communication (HTTPS/SSL)
• Access Control Mechanisms
• Password Protection
• Database Security Measures
• Activity Logging and Monitoring

While we strive to protect information, no method of transmission over the internet can be guaranteed to be 100% secure.

7. Children's Privacy

SchoolWork.co.in serves educational institutions and may process information relating to minors under the authority of schools, parents or legal guardians.

We take reasonable measures to protect children's information and use such information solely for educational and administrative purposes.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain educational records
• Meet legal obligations
• Resolve disputes
• Prevent fraud and abuse
• Maintain audit and accounting records

Certain information may be retained longer where required by applicable laws or regulatory requirements.

9. Data Deletion

Users may request correction, update or deletion of their information by contacting us.

We may refuse or delay deletion where:

• Legal obligations require retention
• Payment disputes remain unresolved
• School records must be maintained
• Fraud prevention measures require retention
• Pending investigations exist

10. User Rights

Subject to applicable law, users may:

• Access their personal information
• Request correction of inaccurate information
• Update profile information
• Request deletion where legally permissible
• Withdraw consent where applicable

11. Consent

By accessing or using the Platform, you consent to the collection, use, storage, processing and disclosure of your information in accordance with this Privacy Policy.

You may withdraw your consent by contacting us. However, withdrawal of consent may affect our ability to provide certain services.

12. Marketing Communications

We may send notifications, service updates, payment reminders, attendance alerts, examination information and other communications through SMS, email, mobile applications, WhatsApp or phone calls.

Users may opt out of promotional communications where applicable.

13. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates shall become effective immediately upon publication on the Platform.

14. Grievance Officer

For complaints, concerns or questions regarding this Privacy Policy or the processing of personal information, please contact:

• Designation: Grievance Officer
• Organization: SchoolWork.co.in
• Address: Sikandra, Jamui, Bihar - 811315, India
• Email: info@schoolwork.co.in
• Phone: +91-9296484193
• Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

15. Contact Information

• Business Name: SchoolWork.co.in
• Website: https://schoolwork.co.in
• Email: info@schoolwork.co.in
• Phone: +91-9296484193
• Address: Sikandra, Jamui, Bihar - 811315, India

By using SchoolWork, you acknowledge that you have read, understood and agreed to this Privacy Policy.